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hciSysInfo Extract

  • Updated on May 27, 2026
  • Published on Sep 27, 2022
  • 1 minute(s) read
  • Austin Rominger
  • DW
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When troubleshooting any issue across the HealthCast product line, support will require an hciSysInfo extract. This extract is a collection of specific registry settings that show all of the most important configuration points for HealthCast software.

When submitting a support case for ExactAccess or EpicAuth/TFA/Epic ProxCard Login Device, please include an hciSysInfo extract.

  1. In the app tray, right-click on the ExactAccess system tray icon and select HCI System Info.
    image.png

    • Note: Alternatively, you can open C:\Program Files (x86)\HealthCast\eXactACCESS and double-click hcisysinfo.exe.


  2. A status window will open in the middle of the screen while the extract is generated.
    image.png


Once complete, a Windows Explorer window will open up directly to the saved path: C:\ProgramData\HealthCast\logs

The hciSysInfo extract will be a ZIP file where the name contains the name of the computer it was generated and a timestamp. Please attach the entire ZIP file to your support case or email to support.
image.png

Troubleshooting

Missing hciSysInfo

If you need a copy of hciSysInfo because your machine does not have XA installed (such as an Epic Hyperspace server) or it has been removed somewhere along the line, you can download a copy from here.