Frequently Asked Questions (FAQ)

Q: Do I have to use Windows 10 or Windows 2016 for my XA client installations?

A: The listed platforms are the target platforms for ExactAccess. Older operating systems will continue to be supported for as long as they are supported with security updates from Microsoft. For instance, Windows 7 will continue to be supported until 2020 when Microsoft will stop producing security updates as published on the Fact Sheet. We recommend customers conform to Microsoft policies and have a plan in place for end of life as defined by those policies. As noted on the Microsoft site concerning Windows 10:

Because of this update in policy and distribution mechanism, IA is unable to support an operating that Microsoft is also not supporting. This results in the target platform being the currently maintained and updated operating system version available from Microsoft. As Microsoft continues to produces releases, ExactAccess target platforms will be updated to reflect those releases and support policies.

This same policy applies to the Long Term Service Branch (LTSB) versions. As Microsoft releases new LTSB versions, the recommendation is to update to those releases to continue to receive support. The current target as of this writing is LTSB 2016 [1607 (Anniversary) version 14393.1480] as indicated on the Windows 10 Release Information page.

In general, HealthCast supports the Windows 10 Enterprise or Windows 10 IoT Enterprise edition, as well as the latest Windows 10 LTSB versions.

This same policy applies to Windows Servers for RSM. Microsoft will be ending support for Windows Server 2008 R2 (SP1) in 2020 and Windows Server 2008 (SP2) in 2020 (Windows Server 2008 support ended in 2011 with the introduction of SP1 - and 2015 with introduction of SP2), with Windows Server 2012 and Windows Server 2012 R2 support ending in 2023.

Q: Are there specific versions of the operating system that are not supported?

A: Yes. Any operating system that Microsoft is no longer supporting (such as Windows XP), or that has reached end of life, while still functional, are not supported by the ExactAccess client.

In addition, Microsoft has release some special purpose versions, such as Windows 10 IoT (IoT Core, and IoT Mobile Enterprise specifically), Windows Mobile, Mobile Enterprise, and Windows S that do not contain the full feature set of Windows 10. The ExactAccess client is not intended to function on these versions.

ExactAccess is an enterprise product, and requires an enterprise level operating system (such as Pro or Enterprise editions), as such, the Home editions are also not supported. HealthCast strives to maintain compatibility with the latest versions of Windows, however, Insider Program editions are also not supported, as they cannot be guaranteed to be stable. HealthCast recommends Current branch (CB) or Current branch for business (CBB) editions.

Due to the volume and rapidity of operating system releases (there are 19 versions of Windows 10 Anniversary edition - all labeled as 1607), It may be necessary to update to the latest build version (14393.1480) before a support request can be fulfilled.

Q: Can I continue to use an older client while updating to the latest server version?

A: In most instances, the older XA client will continue to function with a new XA server version. However, additional features provided by the server may not fully function as intended. For example, the HCIDeploy Publisher management application from 4.10 and earlier will not function properly with the 4.11 or higher server version. In these cases, the client must use a matched version of the server. For instance, if you are using the XA toolbar from a 4.10 client - then you cannot use the 4.10 client pointed to a 4.11 server - you must use a 4.11 client pointed to a 4.11 server and leave the 4.10 client pointed to a 4.10 server. The data changes are incompatible between versions.

Q: Can I continue to use an older server while updating to the latest client version?

A: In most instances, the new XA client will continue to function with older XA server versions. However, additional features provided by the client may not fully function without the latest server version. For example, the HCIDeploy Publisher management application from 4.11 will not function properly unless the server is 4.11 or higher. A 4.10 HCI Deploy publisher will also not correctly function against a 4.11 server - it must remain pointed to a 4.10 server. A 4.10 HCIDeploy client will still pull updates from a 4.11 server, but cannot be managed by newer tools, and the 4.10 management tools cannot be used to maintain the server. In the case of the XA toolbar, you cannot use the 4.10 client pointed to a 4.11 server - you must use a 4.11 client pointed to a 4.11 server and leave the 4.10 client pointed to a 4.10 server. The data changes are incompatible between versions.