---
title: "XA Server Event Log Error"
slug: "xa-server-event-log-error-xadatalayerclsusersgetuserroles-error-access-denied"
description: "There is a particular error that displays when a user badges in successfully but is not an XA user. This troubleshooting article addresses how to resolve this issue."
updated: 2022-06-02T15:35:02Z
published: 2022-06-02T15:35:02Z
canonical: "healthcare.rapididentity.com/xa-server-event-log-error-xadatalayerclsusersgetuserroles-error-access-denied"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# XA Server Event Log Error - XADATALAYER.CLSUSERS.GetUserRoles Error - Access Denied

## XA Server Event Log Error: XADATALAYER.CLSUSERS.GetUserRoles Error:Access Denied

### PROBLEM/NEED

This (or similar) error messages are seen in the Windows Event Log:

2018/03/15 10:18:35:056 (10:18:35 AM) :2018/03/15 10:18:34:978 (10:18:34 AM) Unit: "eXactACCESSServer.exe : P(0000000000000980) : unitManageusers " Method: "Thread: (000000000000173C) GetChildCIsForUserByType :" Operation: """ Failure: "XADATALAYER.CLSUSERS.GetUserRoles Error:Access Denied - Not Authorized for Access" Error Number: "800A0046"

### ROOT CAUSE

This error is recorded when a user badges in successfully but is not an XA User. A user can use a registered badge to login to Windows (XA SUM) or to login through the XA KM Privacy Shield and still not be an XA user. This is not a problem unless the user is **supposed** to be an XA User.

### RESOLUTION

Ensure user is a member of an XA-enabled Active Directory security group.