---
title: "XA is Not Recognizing RDR-7012AKU When it's Plugged In"
slug: "xa-is-not-recognizing-rdr-7012aku-when-its-plugged-in"
description: "Occasionally, XA does not recognize the RDR-7012AKU badge reader. This is a troubleshooting article to address that issue."
updated: 2022-06-01T20:19:19Z
published: 2022-06-01T20:19:19Z
canonical: "healthcare.rapididentity.com/xa-is-not-recognizing-rdr-7012aku-when-its-plugged-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# XA is Not Recognizing RDR-7012AKU When it's Plugged In

## XA is Not Recognizing RDR-7012AKU When it's Plugged In

### PROBLEM BEHAVIOR

XA does not recognize the RDR-7012AKU badge reader.

### EXPECTED BEHAVIOR

XA should recognize the RDR-7012AKU as a valid badge reader.

### AFFECTS:

All versions of XA Client.

### ROOT CAUSE: Nano reader does not support beep

The RDR-7012AKU badge reader is a nano badge reader and does not support beep.

### RESOLUTION

Modify this registry setting to disable the reader "beep", then unplug and re-plug the reader. XA should recognize the reader now.

**HKEY_LOCAL_MACHINE\SOFTWARE\HealthCast\ProxCardClient ReaderBeepEnabled: reg_dword = 0**