---
title: "SnapApp"
slug: "xa-client-logging-snapapp"
updated: 2026-03-05T16:30:55Z
published: 2026-03-05T16:30:55Z
canonical: "healthcare.rapididentity.com/xa-client-logging-snapapp"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SnapApp

## Enable WebSSO Logging / SnapAPP Logging

Enable WebSSO logging when troubleshooting issues with web-based SnapAPP applications.

1. Open the Registry Editor as an administrator.
2. Navigate to `[HKEY_LOCAL_MACHINE\SOFTWARE\HealthCast\eXactACCESS\WebSSO]`.
3. If the value `EnableLogging` does not already exist, create it and set the value to `True`.

| Value Name | Type | Value Data |
| --- | --- | --- |
| EnableLogging | STRING | True |

Log files will be saved to the user's individual folder: `%appdata%\HealthCast\webConnect`

**File Name:** `webConnect.log`

---

## Enable WinConnector Logging

Enable WinConnector logging when troubleshooting issues with Windows-based SnapAPP applications.

1. Open Notepad (or another text editor) as an administrator.
2. Browse to `C:\Program Files (x86)\HealthCast\eXactACCESS\wrappers\WinConnector`.
  1. Locate and open the `WinConnector.xml` file.
  2. In the file, locate and set the `TraceToFile` setting to `True`.
3. In the `[debug]` section, set: `information=1`.
4. Save the changes.

Log files will be saved to the user's individual folder: `%appdata%\HealthCast\WinConnector`

**File Name:** `WinConnector.trace`