---
title: "Wrong user loaded on badge tap"
slug: "wrong-user-loaded-on-badge-tap"
updated: 2024-07-11T19:20:05Z
published: 2024-07-11T19:20:05Z
canonical: "healthcare.rapididentity.com/wrong-user-loaded-on-badge-tap"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wrong user loaded on badge tap

## Product, Versions Affected

All XA Client Versions 4.13.1 and higher.

## Symptoms

- User taps badge and another user is logged in
- When user taps badge, the badge ID record in the logs has a "00" at the end when it should not

## Cause

The problem is caused by multi-reader support, which attempts to connect to devices repeatedly and can cause bad badge reads especially if the reader is redirected from a remote device.

## Resolution

Disable multi-reader support on the local device.

1. Create a "**ReaderDockReconnectCheckInSeconds**" DWORD setting in the following registry key:

**HKEY_LOCAL_MACHINE\SOFTWARE\HealthCast\ProxCardClient**

2. Set the value of **ReaderDockReconnectCheckInSeconds** to 16777215 (decimal)

```plaintext
HKEY_LOCAL_MACHINE\SOFTWARE\HealthCast\ProxCardClient
ReaderDockReconnectCheckInSeconds = 16777215
```

1. Restart the HCI ProxCard Client Service (or restart the system or log out of Windows and back in)