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Wrong user loaded on badge tap

  • Updated on Jul 11, 2024
  • Published on Jul 11, 2024
  • 1 minute(s) read
  • j
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Product, Versions Affected

All XA Client Versions 4.13.1 and higher.

Symptoms

  • User taps badge and another user is logged in

  • When user taps badge, the badge ID record in the logs has a "00" at the end when it should not

Cause

The problem is caused by multi-reader support, which attempts to connect to devices repeatedly and can cause bad badge reads especially if the reader is redirected from a remote device. 

Resolution

Disable multi-reader support on the local device.

1. Create a "ReaderDockReconnectCheckInSeconds" DWORD setting in the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\HealthCast\ProxCardClient

2. Set the value of ReaderDockReconnectCheckInSeconds to 16777215 (decimal)

HKEY_LOCAL_MACHINE\SOFTWARE\HealthCast\ProxCardClient
ReaderDockReconnectCheckInSeconds = 16777215

  1. Restart the HCI ProxCard Client Service (or restart the system or log out of Windows and back in)