---
title: "Upgrading"
slug: "upgrading"
updated: 2023-03-28T15:51:37Z
published: 2023-03-28T15:51:37Z
canonical: "healthcare.rapididentity.com/upgrading"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrading

## Client Upgrading

Follow these steps to upgrade from the 4.11 and 4.12 XA Client versions to the 4.13 XA Client version:

          NOTE

          

If upgrading from versions prior to 4.11, ensure all upgrade steps have been performed between these versions before upgrading to 4.14:

- 4.9 to 4.10
- 4.10 to 4.11
- 4.11 or 4.12 to 4.14

### Pre-Installation Requirements

- .NET Framework 4.7 or higher
- .NET Core Framework Windows Desktop Runtime 3.1.x or higher
- .NET Core Framework ASP.Net 3.1.x or higher

1. If installed, uninstall the biometric plug-in.

          From version 4.12 and above only

          

This step is necessary prior to continuing with the upgrade and should only be done if upgrading from version 4.12 and above.

1. Verify the appropriate pre-installation requirements have been met.
2. Download and run the appropriate upgrade installation file.
3. Click Next on the Installation Wizard Welcome screen.

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28329%29.png)

1. Select the folder in which the upgrade will be installed and click Next .

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28330%29.png)

1. Click **Install** to begin the installation for the upgrade.

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28332%29.png)

1. Click **Yes** to allow changes to be made to your device.

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28331%29.png)

1. The installer will inform you that the setup must update files or services that cannot be updated while the system is running. Click OK to continue (a reboot will be required).

          NOTE

          

You may be prompted more than once during the installation process.

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28333%29.png)

1. Click **Finish** on the Installation Completed window.

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28334%29.png)

1. The system will prompt a reboot; select No.

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28335%29.png)

1. Launch the Client Configuration tool.

![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%28336%29.png)

1. For any ExactACCESS installation using SnapAPP, the following steps must be taken for SnapAPP to function properly in the required browsers:

Run the [Client Post-Installation Script](https://software-bundles.s3.amazonaws.com/HealthCast/ExactAccess/configure-snapApp-path.zip) as follows.

- Download the configure-SnapAPP-path.zip file and extract the files in it. There are three files: configure-snapApp-path.bat, identityautomation.snapapp.com-chromium-manifest.json, and identity.automation.snapapp.com-firefox-manifest.json.
- Run the following command as a user with administrative privileges:

```
configure-snapApp-path.bat "C:/Progream Files (x86)/Healthcast"
```

          IMPORTANT

          

Ensure a forward slash is used (/) instead of a backwards slash ().

- Install the [Chrome Extension for Edge and Chrome Browsers](https://chrome.google.com/webstore/detail/rapididentity-snapapp/nhcgblhkgldoffihfhknehpiclghkjom) or the [Firefox Extension for Mozilla Firefox](https://software-bundles.s3.amazonaws.com/HealthCast/ExactAccess/SnapAppFirefoxExtension/rapididentity_snapapp-2020.0.0.1-fx.xpi).

1. Reboot the system.