---
title: "Self-Service Password Reset in QwickAccess for Dell ThinOS"
slug: "self-service-password-reset-in-qwickaccess-for-dell-thinos"
updated: 2024-01-26T23:53:11Z
published: 2024-01-26T23:53:11Z
canonical: "healthcare.rapididentity.com/self-service-password-reset-in-qwickaccess-for-dell-thinos"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-Service Password Reset in QwickAccess for Dell ThinOS

## **Introduction**

The newly introduced Self-Service Password Reset (SSPR) functionality can be used for **resetting the password** of a user to whom the **Lynx administrator** has provided the **privilege** to do **SSPR registration** and with the help of it that user will be able to **reset the password** if the user forgets the password at the time of login to Zulu by following the below mentioned steps.

## **Prerequisites**

To use and manage the SSPR functionality then the user has to use the following versions of Zulu and Lynx:

- Lynx 1.7.1.x
- QwickAccess for Dell ThinOS 2.1.0

## **Working of SSPR functionality**

#### Enabling SSPR functionality in Lynx

Step 1: Logon to the Lynx application and ensure that the **Lynx version is 1.7.1.x**.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706311814202.png)

Step 2: After logging in to Lynx, the application front page will look like below image.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706311897383.png)

Step 3: Select **version 9.1.1** under **Dell ThinOS** as mentioned in the below image.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706311928515.png)

Step 4: Then first create a **new profile** then click on **edit** option so that the user can edit the properties like SSPR etc. of that particular profile in version 9.1.1.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706311956375.png)

Step 5: Now enable SSPR functionality by choosing **yes** option and by this the SSPR functionality will start working in QwickAccess.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706311989966.png)

Step 6: There are multiple other options available under SSPR window under section **Are users required to register with SSPR?** and user can select as per the requirements as mentioned below

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312012615.png)***Registration is required before next sign-on***

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312137994.png)

***Registration is required after a grace period***

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312180495.png)***Registration is optional***

After selecting one option out of a, b, and c then select **with how many questions user needs to do SSPR registration** and then select **how many question the user needs to answer at the time of resetting the password** as mentioned in below image from option 2 and option 3 then click on **save** button to save the settings.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312228421.png)***Option 2 and Option 3***

Step 7: Now add the **Profile ID** of the **newly created profile** in **WTOS system** by clicking on **Settings** button then click on **Remote Connections** then select **Authentication** tab then enter the **Profile ID** in **Configuration Id** field then click on **OK** button and then **restart** the client.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312278231.png)

## Prox card registration with SSPR registration in QwickAccess for Dell ThinOS

Step 1: Start the **QwickAccess for Dell ThinOS 2.1.0** application and the screen looks like below image.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312342005.png)

Step 2: Tap the **unregistered card** to start the registration process which includes SSPR registration then click **yes** button.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312388864.png)

Step 3: Enter the credentials of user which is **unregistered** (new user) then click on **register** button.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312421366.png)

Step 4: After clicking on register button, SSPR registration required screen will open stating that the user **needs** to do SSPR registration then click on **yes** button because in [**Step-6**](/docs/self-service-password-reset-in-qwickaccess-for-dell-thinos#Step-6) we have selected **Registration is required before next sign-on** and hence it is mandatory to do SSPR registration else the user won’t be able to register the Prox card.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312454189.png)

Step 5: Then select the **exact number of questions** which user has selected in **Step-6** in option 2 as **Three questions** then click on **submit** button. Also, these are **the questions which would be required to answer at the time of resetting the password by the user** for authenticating to Zulu and if user would have selected **Two questions** or **One question** in option 2 in **Step-6** then the user would select that many question/s on the below mentioned screen.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312483630.png)

Step 6: Answer the questions individually then click on **submit** button and once the user clicks submit button then the **Prox card registration is done** and the **session will start**. Also, these are the answers which needs to be answered by the user at the time of resetting the password.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312566584.png)

## Resetting the password in QwickAccess for Dell ThinOS with the help of SSPR functionality

Step 1: Now tap the registered card and the below mentioned window will open then click on **Forgot your password** link.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312603426.png)

Step 2: Then a new window will open asking the user that **user wants to reset his/her password** then click on **yes** button to proceed further.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312628495.png)

Step 3: Then the user would be prompted with the **question/s** which he/she has chosen during SSPR registration in **Step-5** and user needs to **answer** those questions to proceed further. Also, the number of question/s which would be prompted to the user will be same as the number of questions selected in **option 3** in **Step-6**.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312662747.png)

Step 4: Once the user answers all the questions correctly **new password window** will open asking the user to **provide the new password** which has to meet the **requirements** mentioned on the window itself then click on **submit** button. Then the password change success window will open providing an update that the password has been reset successfully and session will start.

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312682351.png)

## FAQ

**Question 1.** What will happen if user choses option b) Registration is required after a grace period or c) Registration is optional under Are users required to register with SSPR?

**Answer:** If in **Step-6****,** the user choses option **b) Registration is required after a grace period** or **c) Registration is optional** under **Are users required to register with SSPR?** then the user will be prompted with a **SSPR registration optional screen** stating that the user wants to do SSPR registration or not and if user clicks **Yes** button then the **SSPR registration will start** and if the user clicks on **No** button then **registration will take place but without SSPR registration and the SSPR registration optional window will not prompt to the user for next 24 hours** for that particular user if we carry out the registration again.

  

**Question 2.** Will user be able to do PIN registration with SSPR registration?

**Answer:** If the user wants to do **PIN registration with SSPR registration** then follow the below steps and start the registration in QwickAccess for Dell ThinOS:

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706312982238.png)***Step 1***

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image-1706313024054.png)***Step 2***