---
title: "hciSysInfo Extract"
slug: "hcisysinfo-extract"
description: "Any troubleshooting issue in HealthCast product line will require an hciSysInfo extract. This article explains how to procure one."
updated: 2026-05-27T18:31:13Z
published: 2026-05-27T18:31:13Z
canonical: "healthcare.rapididentity.com/hcisysinfo-extract"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# hciSysInfo Extract

When troubleshooting any issue across the HealthCast product line, support will require an **hciSysInfo** extract. This extract is a collection of specific registry settings that show all of the most important configuration points for HealthCast software.

When submitting a support case for ExactAccess or EpicAuth/TFA/Epic ProxCard Login Device, please include an hciSysInfo extract.

1. In the app tray, right-click on the ExactAccess system tray icon and select **HCI System Info**. ![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%282%29.png)
  - **Note:** Alternatively, you can open `C:\Program Files (x86)\HealthCast\eXactACCESS` and double-click **hcisysinfo.exe**.
2. A status window will open in the middle of the screen while the extract is generated. ![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%283%29.png)

Once complete, a Windows Explorer window will open up directly to the saved path: `C:\ProgramData\HealthCast\logs`

The hciSysInfo extract will be a ZIP file where the name contains the name of the computer it was generated and a timestamp. Please attach the entire ZIP file to your support case or email to support. ![image.png](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/image%284%29.png)

---

## Troubleshooting

### Missing hciSysInfo

If you need a copy of hciSysInfo because your machine does not have XA installed (such as an Epic Hyperspace server) or it has been removed somewhere along the line, you can download a copy from [here](https://idauto-support-downloads.s3.amazonaws.com/HealthCast/hciSysInfo/hcisysinfo.exe).

## Related

- [XA Client Troubleshooting Checklist](/xa-client-troubleshooting-checklist.md)
- [XA Server Troubleshooting Checklist](/xa-server-troubleshooting-checklist.md)