---
title: "hciserverconfigure Error After Adding Domain to NT DS Configuration"
slug: "hciserverconfigure-error-after-adding-domain-to-nt-ds-configuration"
description: "This troubleshooting article addresses how to deal with a \"hciserverconfigure\" error just after you have added a new domain to the NT DS Configuration in ExactAccess Server 4.x."
updated: 2022-06-06T18:14:07Z
published: 2022-06-06T18:14:07Z
canonical: "healthcare.rapididentity.com/hciserverconfigure-error-after-adding-domain-to-nt-ds-configuration"
---

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> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
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# hciserverconfigure Error After Adding Domain to NT DS Configuration

## “hciserverconfigure” Error After Adding Domain to NT DS Configuration

### APPLIES TO

- eXactACCESS Server 4.x
- Windows Server 2016, 2019

### PROBLEM / STEPS to REPRODUCE

As part of the XA Server configuration, a domain needs to be selected. After making the domain selection, the following error is seen:

**hciserverconfigure:** Access is denied

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/hciserverconfigure-error-after-adding-domain-to-nt-ds-configuration-image-qtg6kkb7.png)

You may also see an error like the following:

**hciserverconfigure:** Unable to retrieve users’ data (necessary to determine the domain SID) from the "\\DCServerName" on the "DomainName" domain. This user account may not be trusted by the server. ERROR_LOGON_FAILURE

![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/hciserverconfigure-error-after-adding-domain-to-nt-ds-configuration-image-lp84pk6h.png)

### ROOT CAUSE

The root cause of this issue is an inability of the hciserverconfiguration utility to query the domain information properly (a bug has been logged for this).

RESOLUTION

Until a product resolution is provided, the Directory Service must be configured manually. These steps are documented in Manual Configuration.