FAQ

Frequently Asked Questions

How do you change the default configuration on the RFIDeas Proximity Badge Reader?

QwickACCESS automatically configures the reader on start up using the qaReaderCfg.hwg+ file located in the QwickACCESS folder. To change the default settings use the tool provided by RFIDeas to create a new .hwg+ file with the new settings, name the new file "qaReaderCfg.hwg+" and replace the existing qaReaderCfg.hwg+ in the QwickACCESS folder. QwickACCESS must be restarted for the new settings to take effect.

Where is the qa.ini file?

• qa.ini - contains QwickACCESS settings configured by the Configuration Tool.

• Location: %PROGRAMDATA%\HealthCast\QwickACCESS

Where are the log files located?

• QwickACCESS writes up to 5 sequenced log files named qa-log-<0-4>.txt. The most recent log file will always be qa-log-0.txt.

• Log file location: %PROGRAMDATA%\HealthCast\QwickACCESS\Logs

Where is the QwickACCESS folder?

The location of the QwickACCESS folder depends on the platform on which QwickACCESS is installed.

• For Windows systems, QwickACCESS files are located:
  • On a 32-bit Windows system
    • C:\Program Files\HealthCast\QwickACCESS
  • On a 64-bit Windows system
    • C:\Program Files (x86)\HealthCast\QwickACCESS

How do i turn off VMware View Client certificate warning?

The VMware view client default setting for Certificate Checking mode is Warn before connecting to untrusted servers. To set VMware view not verify server identity certificates in Windows:

1. Start the VMware view client.
2. Select the Options button.
3. Select the Configure SSL link.
4. Select Do not verify server identity certificates.
5. Select OK to save the changes.

What are the list of items that may need to be configured to work with Windows anti-virus programs?

On Windows, QwickACCESS uses the following executable programs:

{INSTALL-FOLDER}\qa-start.exe
{INSTALL-FOLDER}\qa-config.exe
{INSTALL-FOLDER}\qa-reset.exe
{INSTALL-FOLDER}\qa-quit.exe
{INSTALL-FOLDER}\StopScreenSaver.exe
{INSTALL-FOLDER}\insthelper.exe
{INSTALL-FOLDER}\wrapper\qaCWI.exe
{INSTALL-FOLDER}\wrapper\qaHelper.exe
{INSTALL-FOLDER}\wrapper\qaPNAgent.exe
{INSTALL-FOLDER}\wrapper\qaRDP.exe
{INSTALL-FOLDER}\wrapper\qaReceiver.exe
{INSTALL-FOLDER}\wrapper\qaVMView.exe

In addition, when QwickACCESS Client communicates with the server-side software, it will do so using these ports:

* For QwickACCESS Server, the default communications ports are 8339 and 8340

* For HC ProxAuth Server, the default communications ports are 20001 and 30001

What is the minimum supported resolution?

• The minimum supported resolution for operating QwickACCESS is 1024 x 768.