---
title: "Enrolling Users for PingMe Service"
slug: "enrolling-users-for-pingme-service"
updated: 2022-12-08T17:52:48Z
published: 2022-12-08T17:52:48Z
canonical: "healthcare.rapididentity.com/enrolling-users-for-pingme-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enrolling Users for PingMe Service

## Enrolling Users for PingMe Service

The administrative supervisor can walk the user through the following steps for downloading the RapidIdentity mobile application and creating an account to set up the PingMe service.

#### Installing the RapidIdentity Mobile Application

In order to begin the PingMe setup process, the user will need to download the RapidIdentity Mobile app.

1. Go to the Apple or Google app store specifically for the device. Search for and install **RapidIdentity**.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-zt01zy5w.png)
2. An icon for the RapidIdentity Mobile application may appear on the mobile screen and the application may launch. If the application does not launch, navigate to the applications list or shortcut and launch RapidIdentity Mobile.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-tcbo2elo.png)
3. When the installation is complete, click the **Identity Automation logo** to begin the account setup process.
4. Once the application is open, click **Continue** to create a new account.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-gp4ytcxd.png)

The user will need to now set up a new account.

#### Setting up New RapidIdentity Account

Once the RapidIdentity Mobile application is installed, the user will need to create a new account by following the proceeding steps.

1. Users can create a new account by clicking one of the four buttons. For this type of setup, click on **Enter Server URL**.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-49j6lhvx.png)
2. Enter the Server URL appropriate to the organization in the box.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-3vt6aor7.png)
3. Next, enter the domain and username in the format of Domain\Username.  The domain is IDAUTO and the username is the one that matches the user's online portal.  Click **Use Windows Password**.  The password will be the portal password.    
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-7sjeqtfa.png)
  - After entering the information, click **Submit**. Enter the information in the same format as the screenshot below.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-1jhlin4d.jpg)
4. Create a numeric PIN with at least 6 digits and click **Submit**.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-3ymeiz6w.png)
5. Once the account is created, a Success message displays. Click **OK** and then click **Done** on the next screen to return to the Home screen.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-car3szhd.jpg)  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-z92nb232.jpg)
6. The new account will be created automatically.

The account is now created.

#### Logging In to the RapidIdentity Mobile App

Once the account is created, log into the portal.

1. Go to the portal appropriate for your organization.
2. Enter the username field and click **Go**.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-nyow70m9.png)
3. This screen appears as it begins pinging the user's mobile device.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-iurz3i36.png)
4. The user will receive a notification on his/her mobile device.  Open the RapidIdentity App.
5. This message will appear.  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/guides-image-h9zpjfxd.jpg)
  - Click **Approve**.

The user will now be logged into the portal.