XA is Not Recognizing RDR-7012AKU When it's Plugged In

XA is Not Recognizing RDR-7012AKU When it's Plugged In

PROBLEM BEHAVIOR

XA does not recognize the RDR-7012AKU badge reader.

EXPECTED BEHAVIOR

XA should recognize the RDR-7012AKU as a valid badge reader.

AFFECTS:

All versions of XA Client.

ROOT CAUSE: Nano reader does not support beep

The RDR-7012AKU badge reader is a nano badge reader and does not support beep.

RESOLUTION

Modify this registry setting to disable the reader "beep", then unplug and re-plug the reader. XA should recognize the reader now.

HKEY_LOCAL_MACHINE\SOFTWARE\HealthCast\ProxCardClient
ReaderBeepEnabled: reg_dword = 0