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    hciserverconfigure Error After Adding Domain to NT DS Configuration
    • 06 Jun 2022
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    hciserverconfigure Error After Adding Domain to NT DS Configuration

    • Updated on 06 Jun 2022
    • 1 Minute to read
    • Contributors
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    Article summary

    “hciserverconfigure” Error After Adding Domain to NT DS Configuration

    APPLIES TO

    • eXactACCESS Server 4.x
    • Windows Server 2016, 2019

    PROBLEM / STEPS to REPRODUCE

    As part of the XA Server configuration, a domain needs to be selected. After making the domain selection, the following error is seen:

    hciserverconfigure: Access is denied

    You may also see an error like the following:

    hciserverconfigure: Unable to retrieve users’ data (necessary to determine the domain SID) from the "\\DCServerName" on the "DomainName" domain. This user account may not be trusted by the server. ERROR_LOGON_FAILURE

    ROOT CAUSE

    The root cause of this issue is an inability of the hciserverconfiguration utility to query the domain information properly (a bug has been logged for this).

    RESOLUTION

    Until a product resolution is provided, the Directory Service must be configured manually. These steps are documented in Manual Configuration.

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