hciserverconfigure Error After Adding Domain to NT DS Configuration

“hciserverconfigure” Error After Adding Domain to NT DS Configuration

APPLIES TO

• eXactACCESS Server 4.x
• Windows Server 2016, 2019

PROBLEM / STEPS to REPRODUCE

As part of the XA Server configuration, a domain needs to be selected. After making the domain selection, the following error is seen:

hciserverconfigure: Access is denied

You may also see an error like the following:

hciserverconfigure: Unable to retrieve users’ data (necessary to determine the domain SID) from the "\\DCServerName" on the "DomainName" domain. This user account may not be trusted by the server. ERROR_LOGON_FAILURE

ROOT CAUSE

The root cause of this issue is an inability of the hciserverconfiguration utility to query the domain information properly (a bug has been logged for this).

RESOLUTION

Until a product resolution is provided, the Directory Service must be configured manually. These steps are documented in Manual Configuration.