---
title: "Badge Tap Fails after Installing or Upgrading XA Client"
slug: "badge-tap-fails-after-installing-or-upgrading-xa-client"
description: "After installing or upgrading to a new version of the XA client, badge taps are no longer working or being recognized. This is a Troubleshooting article to address that."
updated: 2022-06-01T19:13:38Z
published: 2022-06-01T19:13:38Z
canonical: "healthcare.rapididentity.com/badge-tap-fails-after-installing-or-upgrading-xa-client"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://healthcare.rapididentity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Badge Tap Fails After Installing or Upgrading XA Client

## Badge Tap Fails After Installing or Upgrading XA Client

After installing or upgrading to a new version of the XA client, badge taps are no longer working or being recognized.

### PROBLEM

After installing or upgrading to a new version of the XA Client (e.g., 4.11.6), badge taps no longer work. A user may tap their badge and the badge reader beeps, but the user is not logged in.

### AFFECTS:

All versions of XA 4.11 and 4.12 client.

### ROOT CAUSE: The HCI ProxCard Client Service (hchidscan.exe) is disabled

Occasionally, the **HCI ProxCard Client Service** (hchidscan.exe) is disabled after an install or an upgrade.

### RESOLUTION

Set the **HCI ProxCard Client Service** (hchidscan.exe) **Startup Type** to **Automatic**. This can be accomplished one of two ways:

1. Set the HCI ProxCard Client Service startup type to **Automatic** in the Services (services.msc) console:  
![](https://cdn.document360.io/f2567005-8048-43b2-8bfc-3abc2da42bca/Images/Documentation/badge-tap-fails-after-installing-or-upgrading-xa-client-image-pdddwsc8.png)

2. Set the "Start" setting to **2** in the following registry setting:

**[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\HCHIDScanService] "Start"=dword:00000002**

## Related

- [Ignore New Badge - Currently Processing an Existing Badge Tap](/ignore-new-badge-currently-processing-an-existing-badge-tap.md)